Customer Service Representative - State Farm Agent Team Member
Full Time • West Palm Beach - FL - 33401
Benefits:
- Base Salary + Bonus Based on Performance
- Paid holidays
- Professional Licensing Support (440 required)
- Paid time off
- Opportunity for advancement
- Training & development
Position Overview
Vivian M. Suarez State Farm is seeking a detail-oriented, reliable, and customer-focused professional to join our service team as a Customer Service Representative. This role supports customers with policy servicing, billing, Citizens Insurance, coverage questions, documentation, and daily agency workflows.
Success in this role requires strong follow-through, excellent communication skills, and the ability to work efficiently in a fast-paced environment. Experience with insurance servicing is preferred, and proficiency in Citizens is a major plus.
Bilingual Spanish is a plus.
Responsibilities
- Provide prompt, accurate, and friendly customer service through phone, email, and in-office communication
- Handle billing questions, payments, cancellations, reinstatements, and underwriting requests
- Process endorsements, certificates, evidence of insurance, and policy changes
- Support Citizens new business and renewals (training provided if needed)
- Manage daily workflow, documentation, and follow-up to ensure deadlines are met
- Support sales team with customer retention, coverage reviews, and client communication
- Maintain a positive attitude and commitment to accuracy, urgency, and service excellence
Qualifications
- Must hold an 4-40 or 2-20 license (or be willing to obtain one immediately)
- Previous insurance service experience preferred
- Strong communication, professionalism, and problem-solving skills
- Ability to multitask and work efficiently under deadlines
- High attention to detail and accuracy
- Professional, reliable, and accountable work ethic
- Problem-solving mindset with strong follow-through
- Coachable, positive, and team-focused
- Spanish bilingual is a plus
- Experience with Citizens is a plus
Compensation: $38,000.00 - $50,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in West Palm Beach.
- I have been a State Farm agent since 2008.
- I am a proud graduate of University of Miami.
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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